Terms and Conditions

Welcome to Melgalis.lv!

These Terms and Conditions govern your use of our online store and your relationship with us as a customer. By placing an order, you agree to the terms described below. Please read them carefully.

1. General Information

  • All products are handmade and may slightly vary in color or shape.

  • Product descriptions are provided as accurately as possible.

  • Prices are listed in euros (EUR) and include VAT where applicable.

  • We reserve the right to update these terms at any time.

2. Orders and Payment

  • Orders can be placed directly through our website or via Etsy.

  • Payment methods include credit/debit cards, bank transfer, and PayPal (depending on platform).

  • Orders will be processed only after full payment is received.

3. Shipping and Delivery

  • We ship to most countries in the EU and beyond.

  • Orders are usually dispatched within 3–7 working days.

  • Delivery times may vary depending on the destination.

  • We are not responsible for delays caused by postal services.

4. Returns and Exchanges

  • If you are not satisfied with your purchase, you may return it within 14 days of receiving the product.

  • The product must be unused and in its original packaging.

  • Return shipping costs are the buyer’s responsibility.

  • Custom or personalized items are non-refundable unless they arrive damaged.

5. Damaged or Lost Items

  • If your order arrives damaged, please contact us within 48 hours with photo evidence.

  • We will offer a replacement or refund depending on the situation.

  • Lost parcels will be investigated with the postal service. A refund or replacement may be provided once the case is resolved.

6. Privacy and Data Protection

  • Your personal data is treated with full confidentiality and used only to fulfill your order.

  • We do not share your data with third parties except for delivery services.

  • For more information, please read our Privacy Policy.

7. Contact Us

If you have any questions, feel free to contact us:

📧 Email: [email protected]
🌐 Facebook: https://www.facebook.com/sarloteshop
📸 Instagram: https://www.instagram.com/melgalis.lv/